Discovery Life is actively seeking South African jobseekers to apply for the position of Funeral Policy Administrator. Successful applicants will be responsible for providing world-class customer support, assisting financial advisors, managing funeral policy administration, and ensuring accurate, timely processing of client information. In this article, you will learn what the job is about, who Discovery is, key duties, minimum requirements, and a complete step-by-step guide on how to apply for this exciting opportunity.
Job Details:
- Company Name: Discovery Life
- Job Title: Funeral Policy Administrator
- Business Unit: Discovery Life
- Function: Administration and Office Support
- Location: South Africa
- Date Posted: 13 November 2025
- Closing Date: Not specified
About Discovery:
Discovery’s core purpose is simple yet powerful — to make people healthier and to enhance and protect their lives. The company invests in exceptional individuals who align with these values and thrive in a dynamic, fast-paced environment. As global thought leaders, Discovery continues to innovate in the financial and insurance sectors, focusing on meaningful change and long-term customer well-being.
About Discovery Life:
Discovery Life is a rapidly growing division that provides innovative risk assurance solutions. The environment is focused on customer satisfaction, service excellence, and strong partnerships with brokers and stakeholders. Employees are expected to deliver unmatched service to both internal and external clients to maintain trusted, long-term relationships.
Key Purpose of the Role:
The Funeral Policy Administrator will support the administration and processing of individual funeral policies. Although Discovery Life uses an outsource partner to manage some tasks, the administrator will play a key role in ensuring accuracy, resolving queries, and supporting both clients and financial advisors. The role also includes monitoring reports and following established administrative procedures.
Key Responsibilities:
Customer Services:
- Assist direct clients with inquiries such as adding or removing lives assured.
- Update premium collection mandates and contact/beneficiary details.
- Provide and dispatch policy information.
- Supply claim forms and assist clients with completing and routing them.
Financial Advisor & Client Support:
- Assist with credit control queries including statements, refunds, and payment arrangements.
- Manage and route client complaints to the Team Leader/Manager.
- Provide “How-to” support to financial advisors regarding funeral products.
Reporting & Administration:
- Prepare weekly, monthly, and daily reports for financial advisors and franchise partners.
- Maintain required reports, statistics, and administrative documentation.
Qualifications & Experience:
- Matric (Grade 12) — Required
- Customer service experience — Advantageous
- Post-matric qualification — Advantageous
- Microsoft Word, Excel & Outlook proficiency
How to Apply (Step-by-Step Guide)
Follow this simple step-by-step process to submit your application:
Step 1: Prepare Your Documents
Make sure you have:
- Updated CV
- Certified copy of your ID
- Matric certificate
- Any additional qualifications
- A short motivation letter (optional but recommended)
Step 2: Visit the Discovery Careers Website
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