Location:Johannesburg
The call centre agent’s responsibility is to ensure that IAG Cargo maintains its professionalism at all times. Ensure that all of our freight forwarding customers are properly managed and that their cargo bookings are completed as quickly as possible while providing the finest customer service possible.
The call center agent is in charge of outgoing sales calls in order to generate additional income on better yielding items and ensure that planes leave South Africa with the most revenue on board.
● Proactively offer customers items and services that will enhance their experience. ●Promote high-yielding revenue shipments and maximum revenue uplift by properly preparing the aircraft and pushing for additional cargo to acquire more market share from SME clients.
● Proactively contribute to team meetings.
● Complete Salesforce entries for each call, to provide an overview of sales opportunities across the network.
● Build relationships with customers over the telephone, and seek opportunities to drive sales.
● Assist with telephone and email bookings in a timely manner whilst converting the customers to online platforms.
Qualifications:
● Excellent written and spoken English.
● Matric
Experience:
● Proven negotiation skills and ability to overcome objections.
● Experience in cargo commercial areas is a preference.
● Proven ability to make logical decisions based on numerical analysis.
● Experience in managing conflicting and changing demands of a high pressure working environment.
● Proven ability to communicate effectively within a commercial setting, both in writing and verbally.
Closing date: 17 June 2024
Click here to apply
0 Comments