Customer Admin Job Opportunity at Anglo American

Customer Admin Job Opportunity at Anglo American

Anglo American is looking for South African professionals to join their team as Customer Engagement Administrators. This role is ideal for individuals with strong HR or payroll experience and a commitment to excellent customer service.

About Anglo American

Anglo American is a global diversified mining business renowned for its world-class operations and commitment to sustainability. With a focus on the metals and minerals that make modern life possible, Anglo American uses innovative practices and the latest technologies to drive their operations and growth. The company’s Global Shared Services (GSS) division plays a crucial role in delivering functional services for Finance and People Services across all business units and group functions.

Job Details

Company Name: Anglo American

Job Title: Customer Engagement Administrator

Salary: Competitive, with a comprehensive benefits package

Location: Thabazimbi, Limpopo, South Africa

Closing Date: Not listed (apply as soon as possible)

Requirements

• Matric/Grade 12
• Payroll or HR qualification (Recognition of Prior Learning acknowledged)
• Knowledge of SAP systems (SAP 409, SAP Fusion)
• Familiarity with relevant query management systems
• 2-4 years’ experience in HR or payroll

Duties

Service Delivery and Excellence:

• Provide professional, customer-oriented service at the GSS Employee Services organization.
• Build trust through effective communication and display empathy and courtesy.
• Work collaboratively with Employment Data Management and Payroll Execution teams for knowledge transfer.
• Assist customers in utilizing self-service stations and inform them about GSS services.

Query Resolution and Case Management:

• Manage the Walk-In Centre and Contact Centre for employee, potential employee, ex-employee, management, and HR queries.
• Provide first-line problem resolution and escalate complex queries to appropriate resolver groups.
• Log queries accurately, follow up, and provide feedback within the required SLA.

Customer Service Requests:

• Respond to customer service requests such as reprinting payslips and payroll documents.
• Ensure accurate logging and processing of customer requests.

Document Handling:

• Verify and process customer documents for the Employee Data Management team.
• Ensure compliance with HR policies and procedures.
• Act as a distribution point for GSS and HR information.

Employee Engagement and Termination:

• Arrange logistics for new employee inductions and first-day procedures.
• Handle the documentation and processes for employee terminations and probation.

Promote Best Practices and Knowledge Management:

• Share business information and knowledge within the GSS to facilitate effective knowledge management.

Service Management:

• Support the standardization of service delivery by adhering to the Service Management Framework.

Business Partner and Customer Relationships:

• Maintain strong relationships with stakeholders and business partners to ensure optimal functioning of service centres.

Additional Information

Anglo American offers a competitive salary and benefits package, along with opportunities for learning and growth through technical training and leadership programs. The company values inclusion and diversity, providing equal opportunities for all employees to fulfil their potential.

Safety Commitment

Anglo American prioritizes the safety of its employees, implementing rigorous safety standards and investing in technologies to enhance workplace safety.

How to Apply:

To apply for the Customer Engagement Administrator position, complete the online application form on Anglo American’s careers portal. Applicants will need to upload their CV and other relevant documentation during the application process.

Click here to apply