Fidelity Services Group Dealer Administrator






Location: Midrand, Gauteng

Job Type Classification: Permanent

Closing Date: Not Specified

Salary: market related

Duties & Responsibilities:

  • Providing and updating daily, weekly, and monthly statistics (such as commitments, weekly purchases, and DDM reports).
  • Overseeing the contracting process to make sure that every contract is processed and accounted for in accordance with the information provided by the listener
  • Handling general dealer correspondence; processing the reversal of claw backs and distributing them to Dealers and ADT Finance departments, as well as providing
  • Dealers with the information required regarding their clients within the one-year warranty period; handling customer complaint resolutions:handling client queries, complaints, and the moving of clients to ensure that all matters are promptly resolved and referring those to
  • Dealers where their assistance is required;
  • Making certain adherence to the Code of
  • Managing the administration responsibilities of marketing initiatives;
  • conducting active premise checks;
  • reporting on area activity, sales, cancellations, operations, and potential opportunities;
  • completing reports promptly and accurately on a weekly and monthly basis
  • coordinating all training and meeting interventions and making sure that the specific requirements thereof are met;
  • issuing stationary and promotional items;
  • assisting DDM in ensuring dealers comply with ADT Standard operating procedures 

Minimum qualifications and experience:

• Minimum of three years of administrative experience;

• Matriculation or equivalent qualification;

• At least one to two years of experience in a customer service-oriented setting;

• Project management knowledge would be extremely helpful.

• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook on a computer;

• Preferable experience with Listener

• Proficiency with Dealer Program software would be beneficial.

How to Apply?

Click the Button Below to Apply Online

Click here to apply

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