Job Details:
- Company: FNB South Africa
- Job Title: Call Centre Agent
- Location: Johannesburg, Gauteng, South Africa
- Job Type: Full-time
- Closing Date: 14 October 2025
- Department: Short Term Insurance Division
- Employment Equity: Appointments will align with the FirstRand Group Employment Equity Plan
FNB South Africa Call Centre Agent Description :
FNB South Africa is inviting South African jobseekers with grade 12 to apply for the Call Centre Agent position based in Johannesburg, Gauteng.
About FNB South Africa:
First National Bank (FNB) is one of South Africa’s leading financial institutions, known for
innovation, digital banking excellence, and customer-focused service.
FNB values curiosity, adaptability, and collaboration — encouraging employees to challenge
conventional thinking and create meaningful change in the financial sector.
As part of the FirstRand Group, FNB offers a supportive and inclusive environment where
individuals with disabilities are welcome to apply and grow their careers.
As a Call Centre Agent, your main duties will include:
- Providing outstanding customer service through telephonic or digital communication.
- Resolving client queries quickly and professionally.
- Maintai
- ning expert knowledge on products, pricing, and procedures.
- Driving growth and ensuring cost efficiency in operations.
- Complying with governance, audit, and legislative requirements.
- Delivering exceptional service that exceeds customer expectations.
- Reporting on call centre performance and activities to improve business outcomes.
- Maintaining accurate and professional communication records.
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